![]() ![]() Inform any other people who use this account of the new Pass Phrase.You should see a message that the Pass Phrase was successfully changed.You cannot use the previous four Pass Phrases. Important! You should change your Pass Phrase at least every 90 days.When prompted to change the temporary Pass Phrase, enter a new Pass Phrase.Important! Do not click any Change Pass Phrase or Forgot Pass Phrase buttons that you might see.Enter the temporary Pass Phrase and click OK.If asked whether you want to reset the Pass Phrase, click No.If you are not prompted for the Pass Phrase, you will be prompted for it when you print postage. When you start the Endicia application, when prompted, enter the temporary Pass Phrase. If you normally use Platinum Shipper or Endicia Professional, run DAZzle. Run your Endicia application, such as DAZzle, Endicia for Mac, DYMO Stamps, or DYMO Printable Postage. Check your email-including your junk mail folder, just in case-for the new temporary Pass Phrase.If you answer correctly, the system generates a new temporary Pass Phrase and sends the Pass Phrase to the email address on record for the account within four hours. You have five chances to answer the security question. Enter your Account Number and click Continue.Įnter the answer to your Security Question and click Email Me My Pass Phrase.Pass Phrases cannot be reset through email or chat. Method B: If you cannot answer the security question or experience difficulty with Method A, call Technical Support at 80 x130 between M–F, 6am–6pm PT.Method A: If you answer the security question associated with the account, you can have a new Pass Phrase sent to the email address on record for the account. ![]() ![]() Two methods to reset your Pass Phrase are: Resetting the Pass Phrase clears the account suspension. When the account is suspended, you cannot print postage or log in to the Endicia website.
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